Privacy policy
Last Updated: January 1, 2025
This Privacy Policy describes how DORPEK (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dorpekuk.myshopify.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
- Basic contact details including your name, address, phone number, email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information including your username, password, and security questions.
- Shopping information including the items you view, put in your cart, or add to your wishlist.
- Customer support information including the information you choose to include in communications with us, such as when sending a message through the Services.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site, including device information, browser information, IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies.
How We Use Your Personal Information
We use the information we collect for the following purposes:
- Providing Products and Services: To process payments, fulfill orders, send notifications related to your account or purchases, and manage your account.
- Marketing and Advertising: To send marketing and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services.
- Security and Fraud Prevention: To detect and prevent fraudulent or malicious activity.
- Communicating with You: To provide customer support and improve the Services.
Cookies
Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services, to run analytics, and to better understand user interaction with the Services.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies. Please note that removing or blocking cookies may impact your user experience and may cause some of the Services to not work correctly.
For more information about the cookies we use, please refer to Shopify's Cookie Policy.
How We Disclose Personal Information
We may disclose your personal information to third parties in certain circumstances, including:
- With service providers who perform services on our behalf (e.g., IT management, payment processing, data analytics, shipping).
- With business and marketing partners, including Shopify.
- When you direct or consent to the disclosure of certain information, such as shipping products or social media interactions.
- In connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations.
User-Generated Content
If you post product reviews or other user-generated content, it will be public and accessible to anyone. We are not responsible for the privacy or security of any information you make publicly available.
Third-Party Websites and Links
Our Site may provide links to third-party websites or platforms. Please review their privacy policies before interacting with them.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 16. If you believe that we have inadvertently collected information from a child, please contact us to request deletion.
Security and Retention of Your Information
While we use reasonable security measures, no security system is impenetrable. We recommend that you do not send sensitive or confidential information via unsecure channels.
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, or resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights:
- Right to Access / Know: Request access to the personal information we hold about you.
- Right to Delete: Request the deletion of your personal information.
- Right to Correct: Request correction of inaccurate personal information.
- Right of Portability: Request a copy of your personal information or transfer it to a third party.
- Right to Opt-out of Sale or Sharing: Opt-out of the "sale" or "sharing" of your personal information for targeted advertising.
To exercise your rights, please contact us using the information below.
Complaints
If you have complaints about how we process your personal information, please contact us. Depending on your jurisdiction, you may have the right to lodge a complaint with a data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside of your country, including in the United States. If you are in the European Economic Area (EEA) or the UK, we will comply with applicable data transfer mechanisms.
Contact
For questions about this Privacy Policy, or to exercise any rights, please contact us at:
- Email: uk@dorpek.com
- Physical Address: Clyde House, Reform Road, Maidenhead, SL6 8BY, United Kingdom